Yakup Kaygusuz

Senior Manager | Salesforce Architect

High-agency Technical Business Analyst and Salesforce Architect with over 7 years of experience leading cross-functional engineering squads, bridging business strategy with technical execution, and managing enterprise-grade platforms.

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Core Skills

Salesforce Architecture & MarTech (SFMC)
Business Analysis & Requirements Gathering
Agile Project Management & Backlog Prioritisation
Stakeholder Engagement & Communication
Solution Design & Systems Integration
Team Leadership & Mentorship
Process Optimisation & AI-Readiness
Technical Documentation & System Reliability

Salesforce Certifications

Application ArchitectData Architecture & Management DesignerMarketing Cloud Email SpecialistService Cloud ConsultantSales Cloud ConsultantCommunity Cloud ConsultantSharing & Visibility DesignerPlatform App BuilderPlatform Developer 1Administrator

Education

  • Bachelor of Engineering ICT (Software)

    University of Technology, Sydney

  • Diploma in Engineering Practice

    University of Technology, Sydney

Trailblazer Profile

Live integration with Trailhead demonstrating continuous learning and expertise.

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Professional Experience

Nov 2023 - PresentCAPGEMINI

Senior Manager

  • •Lead Salesforce transformation initiatives as Engineering Lead, driving execution and shaping AI-readiness strategies to optimize operational performance.
  • •Collaborate closely with Enterprise Architects and cross-functional enterprise teams to align on strategic technology roadmaps and sustain operational standards.
  • •Manage resource allocation and promote a high-accountability engineering environment focused on advancing CI/CD pipelines and boosting system reliability.
Feb 2021 - Nov 2023ENTITY SOLUTIONS PTY LTD

Salesforce Solution Architect / Iteration Manager

  • •Served as Platform Owner for a mission-critical Salesforce case management ecosystem.
  • •Managed delivery squads with a focus on outcome-driven development, streamlining feature shipping from ideation through to production.
  • •Maintained platform integrity, actively reduced technical debt, and optimized system performance for enterprise scale.
Feb 2020 - Feb 2021PRACTIFI

Salesforce Developer

  • •Designed and built a Lightning experience for financial advisors, prioritizing customization and scalability.
  • •Contributed directly to the development of a core Salesforce product distributed on the AppExchange.
Nov 2017 - Feb 2020ACCENTURE AUSTRALIA

Business & Integration Arch Specialist

  • •Advised clients on optimal technology solutions, leveraging Service Cloud, Einstein Analytics, Community Cloud, and Conga.
  • •Ensured direct alignment between business needs and Salesforce capabilities, minimizing unnecessary custom code.
  • •Designed and built Lightning components based on detailed business requirements within an Agile delivery team.
Apr 2016 - Nov 2017SMS MANAGEMENT AND TECHNOLOGY

Graduate Consultant

  • •Supported requirements gathering and business analysis during interactive client workshops.
  • •Designed and developed custom Salesforce solutions for public sector government and education clients.